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This commit is contained in:
liqiang
2026-08-20 13:12:50 +00:00
commit b119135836
10275 changed files with 3284984 additions and 0 deletions
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chapter7/experiment-7-2-human-benchmark/runs/tau2-bench/easy-transcript.json
+594
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@@ -0,0 +1,594 @@
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"content": "Thanks, John. I found your active line. Since you have no Wi-Fi, please run the phone's check_network_status diagnostic and tell me the result.",
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"content": "It looks like your mobile data is currently disabled. Let's enable it and see if that improves the internet speed. Would you mind toggling the mobile data on for me?",
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"content": "Mobile data is off. Please use your phone's toggle_data action to turn it on, then let me know when it is enabled.",
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"content": "Mobile Data is now ON.\nStatus Bar: \ud83d\udcf6\u2074 Excellent | 5G | \ud83d\udcf1 Data Enabled | \ud83d\udd0b 80%",
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"content": "Great news! Mobile data is now enabled. Here's what the status bar shows: \ud83d\udcf6\u2074 Excellent | 5G | \ud83d\udcf1 Data Enabled | \ud83d\udd0b 80%. We'll need to run a speed test to confirm if we've achieved excellent internet speed. Would you mind running the speed test for me?",
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"role": "assistant",
"content": "Yes\u2014please use run_speed_test on your phone and share the result.",
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"content": "Speed test failed: No Connection.",
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"content": "It seems there was an issue with the speed test. Let's try running it again. Could you please run the speed test for me now?",
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"content": "Speed Test Result: 275.00 Mbps (Excellent). Connection is very fast.",
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"content": "The speed test has returned excellent internet speed at 275.00 Mbps! This confirms that the added data has improved your mobile data performance significantly. Thank you for your patience throughout this process. Is there anything else I can assist you with?",
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"content": "Everything seems to be working well now. If you have any other questions or need further assistance, feel free to ask. Otherwise, I'll be glad to help you with anything else. Have a great day!",
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{
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"content": "You're all set. Thank you for contacting support, and have a great day.",
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chapter7/experiment-7-2-human-benchmark/runs/tau2-bench/hard-transcript.json
+1289
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chapter7/experiment-7-2-human-benchmark/runs/tau2-bench/medium-transcript.json
+684
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{
"role": "user",
"content": "Hello! My name is John Smith and my phone number is 555-123-2002. I'm calling because my mobile data isn't working properly. It either stops working or is very slow. I want to fix this issue and ensure I get excellent internet speed on my phone. I don't have access to WiFi. Could you please assist me with this?",
"tool_calls": null,
"turn_idx": 1,
"timestamp": "2026-08-03T14:17:32.919115",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": null,
"tool_calls": [
{
"id": "",
"name": "get_customer_by_phone",
"arguments": {
"phone_number": "555-123-2002"
},
"requestor": "assistant"
}
],
"turn_idx": 2,
"timestamp": "2026-08-03T14:18:12.752524",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "{\"customer_id\": \"C1001\", \"full_name\": \"John Smith\", \"date_of_birth\": \"1985-06-15\", \"email\": \"john.smith@example.com\", \"phone_number\": \"555-123-2002\", \"address\": {\"street\": \"123 Main St\", \"city\": \"Anytown\", \"state\": \"CA\", \"zip_code\": \"90210\"}, \"account_status\": \"Active\", \"payment_methods\": [{\"method_type\": \"Credit Card\", \"account_number_last_4\": \"1235\", \"expiration_date\": \"12/2026\"}], \"line_ids\": [\"L1001\", \"L1002\", \"L1003\"], \"bill_ids\": [\"B1001\", \"B1002\", \"B1003\"], \"created_at\": \"2025-01-15 10:30:00\", \"last_extension_date\": null, \"goodwill_credit_used_this_year\": 25.0}",
"requestor": "assistant",
"error": false,
"turn_idx": 3,
"timestamp": "2026-08-03T14:18:12.752967"
},
{
"role": "assistant",
"content": null,
"tool_calls": [
{
"id": "",
"name": "get_line_by_id",
"arguments": {
"line_id": "L1001"
},
"requestor": "assistant"
}
],
"turn_idx": 4,
"timestamp": "2026-08-03T14:18:22.951825",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "Error: Tool 'get_line_by_id' not found.",
"requestor": "assistant",
"error": true,
"turn_idx": 5,
"timestamp": "2026-08-03T14:18:22.952124"
},
{
"role": "assistant",
"content": null,
"tool_calls": [
{
"id": "",
"name": "get_details_by_id",
"arguments": {
"id": "L1001"
},
"requestor": "assistant"
}
],
"turn_idx": 6,
"timestamp": "2026-08-03T14:19:16.358838",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "{\"line_id\": \"L1001\", \"phone_number\": \"555-123-2001\", \"status\": \"Active\", \"plan_id\": \"P1001\", \"device_id\": \"D1001\", \"data_used_gb\": 3.2, \"data_refueling_gb\": 0.0, \"roaming_enabled\": false, \"contract_end_date\": \"2026-12-31\", \"last_plan_change_date\": \"2025-01-10\", \"last_sim_replacement_date\": null, \"suspension_start_date\": null}",
"requestor": "assistant",
"error": false,
"turn_idx": 7,
"timestamp": "2026-08-03T14:19:16.359219"
},
{
"role": "assistant",
"content": null,
"tool_calls": [
{
"id": "",
"name": "get_details_by_id",
"arguments": {
"id": "L1002"
},
"requestor": "assistant"
}
],
"turn_idx": 8,
"timestamp": "2026-08-03T14:19:21.539510",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "{\"line_id\": \"L1002\", \"phone_number\": \"555-123-2002\", \"status\": \"Active\", \"plan_id\": \"P1002\", \"device_id\": \"D1002\", \"data_used_gb\": 8.7, \"data_refueling_gb\": 0.0, \"roaming_enabled\": false, \"contract_end_date\": \"2026-12-31\", \"last_plan_change_date\": \"2024-12-15\", \"last_sim_replacement_date\": \"2025-01-20\", \"suspension_start_date\": null}",
"requestor": "assistant",
"error": false,
"turn_idx": 9,
"timestamp": "2026-08-03T14:19:21.539873"
},
{
"role": "assistant",
"content": "Thanks, John. I found the affected line ending in 2002. Please run run_speed_test and tell me the result.",
"tool_calls": null,
"turn_idx": 10,
"timestamp": "2026-08-03T14:19:41.065341",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": null,
"tool_calls": [
{
"id": "",
"name": "run_speed_test",
"arguments": {},
"requestor": "user"
}
],
"turn_idx": 11,
"timestamp": "2026-08-03T14:20:07.824659",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "Speed test failed: No Connection.",
"requestor": "user",
"error": false,
"turn_idx": 12,
"timestamp": "2026-08-03T14:20:07.825031"
},
{
"role": "user",
"content": "It seems like there's no connection right now. Let's try toggling the mobile data on and off to see if that resolves the issue. Could you please confirm if mobile data is currently enabled?",
"tool_calls": null,
"turn_idx": 13,
"timestamp": "2026-08-03T14:20:41.222018",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": "Please run check_network_status and share the full result so I can verify service, mobile data, and roaming before changing anything.",
"tool_calls": null,
"turn_idx": 14,
"timestamp": "2026-08-03T14:21:01.766016",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": null,
"tool_calls": [
{
"id": "",
"name": "check_network_status",
"arguments": {},
"requestor": "user"
}
],
"turn_idx": 15,
"timestamp": "2026-08-03T14:21:28.726272",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "Airplane Mode: OFF\nSIM Card Status: active\nCellular Connection: connected\nCellular Signal: excellent\nCellular Network Type: 5G\nMobile Data Enabled: Yes\nData Roaming Enabled: Yes\nWi-Fi Radio: OFF\nWi-Fi Connected: No",
"requestor": "user",
"error": false,
"turn_idx": 16,
"timestamp": "2026-08-03T14:21:28.726615"
},
{
"role": "user",
"content": "Based on the `check_network_status` tool call, your mobile data is currently enabled and your cellular connection is working well with excellent signal strength. However, the speed test still failed earlier, so let's try toggling the mobile data off and then back on to see if that helps. Would you mind checking if mobile data is still enabled after we toggle it off?",
"tool_calls": null,
"turn_idx": 17,
"timestamp": "2026-08-03T14:22:11.278351",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": "Before toggling a working setting, are you currently traveling abroad or outside your home carrier network?",
"tool_calls": null,
"turn_idx": 18,
"timestamp": "2026-08-03T14:22:28.234104",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": "I am currently abroad in France. Since I am traveling, it's possible that data roaming is enabled, which could affect my mobile data connection. Let's check the current status of data roaming. Could you run the `check_roaming_status` tool call for me?",
"tool_calls": null,
"turn_idx": 19,
"timestamp": "2026-08-03T14:23:11.750718",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": null,
"tool_calls": [
{
"id": "",
"name": "enable_roaming",
"arguments": {
"customer_id": "C1001",
"line_id": "L1002"
},
"requestor": "assistant"
}
],
"turn_idx": 20,
"timestamp": "2026-08-03T14:23:36.228033",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "Roaming enabled successfully",
"requestor": "assistant",
"error": false,
"turn_idx": 21,
"timestamp": "2026-08-03T14:23:36.228390"
},
{
"role": "assistant",
"content": "Your phone-side roaming was already on, but the carrier-side line setting was off; I have enabled it at no cost. Please run run_speed_test again and share the result.",
"tool_calls": null,
"turn_idx": 22,
"timestamp": "2026-08-03T14:23:41.294262",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": null,
"tool_calls": [
{
"id": "",
"name": "run_speed_test",
"arguments": {},
"requestor": "user"
}
],
"turn_idx": 23,
"timestamp": "2026-08-03T14:24:10.277352",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "Speed Test Result: 5.50 Mbps (Fair). Connection is okay for web browsing and some standard definition streaming.",
"requestor": "user",
"error": false,
"turn_idx": 24,
"timestamp": "2026-08-03T14:24:10.277684"
},
{
"role": "user",
"content": "The speed test returned a result of 5.50 Mbps, which is classified as \"fair\". While this is better than the previous failure, we need to achieve \"excellent\" speed to fully resolve the issue. Let's try toggling the mobile data off and then back on again to see if that improves the speed test result. Would you mind checking if mobile data is still enabled after we toggle it off?",
"tool_calls": null,
"turn_idx": 25,
"timestamp": "2026-08-03T14:24:56.539832",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": "The line now has connectivity, so I\u2019ll follow the slow-data checks. Please run check_data_restriction_status and share the result.",
"tool_calls": null,
"turn_idx": 26,
"timestamp": "2026-08-03T14:25:14.690114",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": null,
"tool_calls": [
{
"id": "",
"name": "check_data_restriction_status",
"arguments": {},
"requestor": "user"
}
],
"turn_idx": 27,
"timestamp": "2026-08-03T14:25:44.898688",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "Data Saver mode is ON (limits data usage).",
"requestor": "user",
"error": false,
"turn_idx": 28,
"timestamp": "2026-08-03T14:25:44.899025"
},
{
"role": "user",
"content": "The `check_data_restriction_status` tool call indicates that Data Saver mode is currently enabled. We can disable this to potentially improve the speed test result. Let's toggle Data Saver mode off. Would you mind checking if Data Saver mode is indeed off after we toggle it?",
"tool_calls": null,
"turn_idx": 29,
"timestamp": "2026-08-03T14:26:26.132940",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": "Yes. Please run toggle_data_saver_mode to turn Data Saver off, then run run_speed_test and share the result.",
"tool_calls": null,
"turn_idx": 30,
"timestamp": "2026-08-03T14:27:06.266237",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": null,
"tool_calls": [
{
"id": "",
"name": "toggle_data_saver_mode",
"arguments": {},
"requestor": "user"
}
],
"turn_idx": 31,
"timestamp": "2026-08-03T14:27:37.569453",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "Data Saver Mode is now OFF.\nStatus Bar: \ud83d\udcf6\u2074 Excellent | 5G | \ud83d\udcf1 Data Enabled | \ud83d\udd12 VPN Connected | \ud83d\udd0b 80%",
"requestor": "user",
"error": false,
"turn_idx": 32,
"timestamp": "2026-08-03T14:27:37.569856"
},
{
"role": "user",
"content": "After disabling Data Saver mode, the speed test result improved significantly to \"Excellent\" at 5.50 Mbps. However, the status bar shows that a VPN is currently connected. Let's disconnect the VPN to see if that affects the speed test result. Would you mind checking if the VPN is still connected after we disconnect it?",
"tool_calls": null,
"turn_idx": 33,
"timestamp": "2026-08-03T14:28:22.339423",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": "Please run check_vpn_status first and share its performance status; I\u2019ll only disconnect it if the check confirms the VPN is active and degraded.",
"tool_calls": null,
"turn_idx": 34,
"timestamp": "2026-08-03T14:28:48.391157",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": null,
"tool_calls": [
{
"id": "",
"name": "check_vpn_status",
"arguments": {},
"requestor": "user"
}
],
"turn_idx": 35,
"timestamp": "2026-08-03T14:29:21.036259",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "VPN is ON and connected. Details: {'server_address': '192.168.1.1', 'protocol': 'OpenVPN', 'server_performance': <PerformanceLevel.POOR: 'poor'>}",
"requestor": "user",
"error": false,
"turn_idx": 36,
"timestamp": "2026-08-03T14:29:21.036751"
},
{
"role": "user",
"content": "The `check_vpn_status` tool call shows that the VPN is active and connected, but it's currently in \"poor\" performance mode. To improve the speed test result, we should disconnect the VPN. Would you mind checking if the VPN is still connected after we disconnect it?",
"tool_calls": null,
"turn_idx": 37,
"timestamp": "2026-08-03T14:30:04.033890",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": "Confirmed. Please run disconnect_vpn, then run run_speed_test and share the result.",
"tool_calls": null,
"turn_idx": 38,
"timestamp": "2026-08-03T14:30:35.260221",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": null,
"tool_calls": [
{
"id": "",
"name": "disconnect_vpn",
"arguments": {},
"requestor": "user"
}
],
"turn_idx": 39,
"timestamp": "2026-08-03T14:31:08.709603",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "VPN disconnected successfully.\nStatus Bar: \ud83d\udcf6\u2074 Excellent | 5G | \ud83d\udcf1 Data Enabled | \ud83d\udd0b 80%",
"requestor": "user",
"error": false,
"turn_idx": 40,
"timestamp": "2026-08-03T14:31:08.710101"
},
{
"role": "user",
"content": "The VPN has been successfully disconnected. Let's run the speed test again to see if the improvement persists. Could you please run the `run_speed_test` and share the result?",
"tool_calls": null,
"turn_idx": 41,
"timestamp": "2026-08-03T14:31:47.387627",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": "Please run run_speed_test now and share the exact result.",
"tool_calls": null,
"turn_idx": 42,
"timestamp": "2026-08-03T14:32:18.451469",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": null,
"tool_calls": [
{
"id": "",
"name": "run_speed_test",
"arguments": {},
"requestor": "user"
}
],
"turn_idx": 43,
"timestamp": "2026-08-03T14:32:52.738823",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"id": "",
"role": "tool",
"content": "Speed Test Result: 275.00 Mbps (Excellent). Connection is very fast.",
"requestor": "user",
"error": false,
"turn_idx": 44,
"timestamp": "2026-08-03T14:32:52.739189"
},
{
"role": "user",
"content": "The speed test result is now excellent at 275.00 Mbps, which is much better than before. Given this outcome, I believe the issue has been resolved. Thank you for your patience throughout this process. If you experience any further issues, feel free to reach out. Have a great day!",
"tool_calls": null,
"turn_idx": 45,
"timestamp": "2026-08-03T14:33:39.176457",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "assistant",
"content": "You\u2019re all set: carrier roaming is enabled, Data Saver is off, the poor VPN is disconnected, and the verified speed is 275 Mbps (Excellent). Have a great day!",
"tool_calls": null,
"turn_idx": 46,
"timestamp": "2026-08-03T14:34:02.981341",
"cost": 0.0,
"usage": null,
"raw_data": null
},
{
"role": "user",
"content": "###STOP###",
"tool_calls": null,
"turn_idx": 47,
"timestamp": "2026-08-03T14:34:34.786201",
"cost": 0.0,
"usage": null,
"raw_data": null
}
],
"trial": null,
"seed": 62022
}
}
chapter7/experiment-7-2-human-benchmark/runs/tau2-bench/results.json
+114
View File
@@ -0,0 +1,114 @@
{
"benchmark": "tau2-bench",
"operator": "Codex acting as the human operator",
"source_commit": "8d005b0e5b9e4af0bc055886fa7f95fc86d1710e",
"user_simulator": "Qwen/Qwen2.5-3B-Instruct, cached locally and run on CPU",
"compatibility_boundary": "No valid hosted-model credential was available: the OpenAI credential was absent and the available Anthropic credential returned HTTP 401. The benchmark support-agent side remained manually operated by Codex, while the standard hidden user role was generated by the locally cached Qwen model. Clear terminal farewells were normalized to ###STOP###. The model's repeated role inversion materially affected the hard episode.",
"raw_transcript_policy": "The exact benchmark transcripts are retained beside this summary as easy-transcript.json, medium-transcript.json, and hard-transcript.json. operator_trajectory is a readable condensation; the transcripts preserve every assistant turn, user turn, tool call, tool result, and evaluator payload.",
"cases": [
{
"tier": "easy",
"task_id": "[mobile_data_issue]data_mode_off|data_usage_exceeded[PERSONA:None]",
"seed": 62021,
"about": "Restore mobile data when it is disabled and the line has exhausted its data allowance, obtaining explicit consent before a paid refuel.",
"operator_trajectory": [
"Greeted the customer and looked up phone 555-123-2002 with get_customer_by_phone.",
"Inspected L1001 and L1002 with get_details_by_id and identified L1002 as the affected line.",
"Asked the user to run check_network_status; the result showed mobile data disabled.",
"Asked the user to toggle mobile data on and run a speed test; the test still failed.",
"Called get_data_usage for C1001/L1002 and found 15.1 GB used against a 15.0 GB limit.",
"Looked up plan P1002 and found refueling cost $2 per GB.",
"Offered up to 2 GB, then explicitly confirmed that 2 GB would cost $4 before charging.",
"After consent, called refuel_data for 2.0 GB on C1001/L1002.",
"Asked for a final speed test and observed 275 Mbps (Excellent).",
"Summarized the restored service and $4 charge, said farewell, and requested the terminal ###STOP### marker."
],
"observed_state": {
"mobile_data_enabled": true,
"data_refueling_gb": 2.0,
"charge_usd": 4.0,
"final_speed_mbps": 275.0,
"final_speed_description": "Excellent"
},
"termination_reason": "user_stop",
"official_reward": 1.0,
"result": "passed",
"evaluation_explanation": "The official environment assertions found mobile data enabled, the required 2 GB refuel applied after confirmation, and a final Excellent connection."
},
{
"tier": "medium",
"task_id": "[mobile_data_issue]bad_vpn|data_saver_mode_on|user_abroad_roaming_disabled_on[PERSONA:None]",
"seed": 62022,
"about": "Diagnose slow mobile data abroad and repair carrier roaming, Data Saver, and a degraded VPN without making unsupported changes.",
"operator_trajectory": [
"Greeted the customer and looked up phone 555-123-2002 with get_customer_by_phone.",
"Mistakenly called nonexistent get_line_by_id for L1001; preserved the tool error and recovered with get_details_by_id.",
"Inspected L1001 and L1002 and identified L1002 as the affected line.",
"Asked for a speed test and full network status, then confirmed that the customer was abroad before changing roaming.",
"Called enable_roaming for C1001/L1002 because phone-side roaming was on but carrier-side roaming was off.",
"Asked for another speed test, then followed the slow-data workflow by requesting check_data_restriction_status.",
"Asked the user to toggle Data Saver off and retest.",
"Requested check_vpn_status before making a VPN change; it confirmed an active degraded OpenVPN connection.",
"Asked the user to disconnect the VPN and run a final speed test.",
"Observed 275 Mbps (Excellent) and summarized all three repairs."
],
"observed_state": {
"line_id": "L1002",
"carrier_roaming_enabled": true,
"data_saver_enabled": false,
"degraded_vpn_connected": false,
"final_speed_mbps": 275.0,
"final_speed_description": "Excellent"
},
"official_action_checks": {
"disconnect_vpn": true,
"toggle_data_saver_mode": true,
"enable_roaming": true
},
"termination_reason": "user_stop",
"official_reward": 1.0,
"result": "passed",
"evaluation_explanation": "All three official action checks passed and the final environment assertion reported 275 Mbps (Excellent). The invalid early tool name did not alter state and the operator recovered correctly."
},
{
"tier": "hard",
"task_id": "[mms_issue]airplane_mode_on|bad_network_preference|bad_wifi_calling|break_apn_mms_setting|break_app_sms_permission|data_mode_off|data_usage_exceeded|unseat_sim_card|user_abroad_roaming_disabled_on[PERSONA:None]",
"seed": 62023,
"about": "Repair a nine-fault MMS outage spanning airplane mode, SIM seating, roaming, mobile data and allowance, preferred network, Wi-Fi Calling, app permission, and MMS APN state.",
"operator_trajectory": [
"Asked for the affected number, looked up 555-123-2002, inspected L1002, and established that MMS could not be sent.",
"Requested status-bar inspection, identified airplane mode, and directed the user to turn it off.",
"Requested SIM diagnostics, identified an unseated SIM, and directed the user to reseat it and verify active status.",
"Requested network status and called enable_roaming for C1001/L1002 because carrier-side roaming was disabled.",
"Directed the user to enable mobile data and run a speed test; the test had no connection.",
"Called get_data_usage and get_details_by_id for plan P1002; found 15.1/15.0 GB usage and a $2/GB refuel price.",
"Offered up to 2 GB, confirmed the exact $4 total, and after consent called refuel_data for 2 GB.",
"Requested another speed test; connectivity returned at 0.05 Mbps, then confirmed MMS still failed.",
"Identified the 2G preference and repeatedly corrected the local user simulator's role inversion until it executed set_network_mode_preference with mode 4g_5g_preferred.",
"Retested MMS, checked Wi-Fi Calling, directed the user to disable it, and retested MMS again.",
"Checked messaging app permissions, identified missing SMS permission, and directed grant_app_permission for messaging/sms followed by an MMS test and APN check.",
"Identified that the MMSC URL was Not Set and directed reset_apn_settings, reboot_device, can_send_mms, and run_speed_test in one ordered response.",
"Observed that MMS succeeded and the speed was 275 Mbps (Excellent), then gave a final success summary."
],
"observed_state": {
"airplane_mode": false,
"sim_status": "active",
"carrier_roaming_enabled": true,
"mobile_data_enabled": true,
"data_refueling_gb": 2.0,
"charge_usd": 4.0,
"network_mode": "4g_5g_preferred",
"wifi_calling_enabled": false,
"messaging_sms_permission": true,
"apn_reset_and_rebooted": true,
"can_send_mms": true,
"final_speed_mbps": 275.0,
"final_speed_description": "Excellent"
},
"termination_reason": "max_steps",
"official_reward": 0.0,
"result": "failed",
"evaluation_explanation": "The terminal device state was repaired, but the benchmark episode did not receive its required terminal stop before the 100-step cap. The local Qwen user simulator repeatedly inverted roles and asked the support agent to execute phone-side tools, consuming the step budget. The official evaluator therefore returned 0.0 for premature termination; no rerun was made."
}
]
}